Refund policy

Returns and Refunds Policy

1 Returns and refunds will be processed in accordance with the Singaporean Consumer Law.
2 Returns and refunds may only be claimed by Emma Sleep customers who have purchased our Products from official dealers. A Product purchased from unauthorized dealers will not be eligible for return or refund.
3 It is your responsibility to inspect your Products on delivery. Should your Products be defective upon receipt, not match the description or are not fit for the purpose specified, Emma Sleep will offer a full refund, replacement, compensation or repair of the Products in accordance with its obligations under the Singaporean Consumer Law.
4 For defective merchandise, you must contact us within 200 calendar days of delivery to report any discrepancies or faults to make a claim.
5 To start the return process, email our customer service team at support@emma-sleep.com.sg and we will arrange for a pickup at no cost to you given that your location is included in the list of serviceable areas. 
(a) For further information regarding serviceable areas, you may send an email to customer service support@emma-sleep.com.sg. 
6 After the return has arrived by pickup, we will issue you a refund. A refund may take up to 2 weeks to process depending on the payment method you used.
(a) For customers outside our serviceable areas, they will have to arrange for their own donation or disposal, and provide certificate of proof upon completion for us to process the refund.
7 To check the status of your refund please contact us at support@emma-sleep.com.sg.
8 Nothing in these Terms shall be construed as giving You an absolute right to refund. Products that have been modified or excessively handled will not be accepted as a return. Returned Products that, after inspection, are found to be not genuine Products of Emma Sleep shall not be accepted as a return. No credit will be allowed for Products that have been used, modified or damaged or used in a manner or purpose for which the Product was not intended, or are found not to be genuine Emma Sleep Products.
9 A customer who has made a claim within 200 calendar days from delivery shall be prohibited from making another claim for return and/or refund for 200 calendar days following the claim. A customer who has returned and refunded a Product will be restricted from purchasing a unit from the same product line for 200 calendar days following the claim.