Frequently Asked Questions

• Have deliveries been affected?

  To reduce potential risks as much as possible, deliveries will now only be made to your door and we'll no longer require signatures for proof of delivery. We will contact you to let you know when your mattress has arrived. At this moment in time, deliveries are taking place as normal but there may be slight delays considering the current circumstances.

• Has production been affected?

  The production of our mattress range remains completely unaffected at this moment in time.

• Will this impact mattress returns?

  At this moment, our collection courier remains fully operational. However, due to safety measures of entering people’s homes, we ask that you wrap the mattress in its original plastic packaging and bring it to the front door for collection to minimize social contact as much as possible. In the event that our courier partner temporarily cannot sustain normal operations due to health concerns and imposed restrictions, your 100 Night Trial will still be applicable on your order. However, please note that delays in collections may take place. In the event that operations are forced to cease, as long as the collection has been requested within the 100 Night Trial, the collection will take place at the nearest opportunity. As soon as the mattress is collected, we will of course grant a full refund, but no refund can be processed until this collection has taken place. We would like to stress that we are currently operating as normal and sharing this information is very much a precautionary measure, in our attempt to keep customers proactively informed. Further details can be found in section 16.4 of our terms and conditions.

• If I’m self-isolating, how do I return a product?

  If you have been unable to return an unwanted item due to self-isolation restrictions, we will still honour the terms of our 100 Night Trial. Please contact us before your trial has ended to make us aware of your intentions, but please also highlight that you are currently in self-isolation. We will then place your collection on hold and wait for you to contact us to advise when it is safe for this collection to take place.

• Is your customer service still open?

  We would like to reassure all customers that our customer service team remains fully operational and will be able to help with any concerns that you have. We can be contacted through our contact form and we will get back to any questions you have in a timely manner.